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We understand the importance of protecting our customers’ and visitors’ privacy. This Privacy Policy sets out how we collect, use, store and disclose your personally identifiable information (“PII”). We will comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles. In addition, we may freely process and publish aggregated non-personally identifiable information.

We may collect information in person or via e-mail, telephone, our website, social media sites etc. This information will include PII but will be the minimum necessary to provide our services e.g. your name, address, email address and phone number. We will also keep a record of your purchases, payments etc.

We will not disclose or sell your PII to anyone without your knowledge or consent except as set out in this Privacy Policy. We may use your PII to communicate with you and provide services to you, to process transactions and billing, to identify and authenticate you, to improve our services to you, to do something you have specifically asked us to do or update you on services which may be of interest to you.

Certain third parties who provide us with technical support may need access to some PII from time to time but they will not be permitted to store or use such PII beyond such purposes and may not disclose it to other parties.

We will not collect any PII directly from children under the age of 13.

We may disclose PII where necessary to comply with the law or to enforce or apply our Terms of Business.

We may use your PII to communicate with you from time to time with information about our services. You may unsubscribe from these messages e.g. by using the link at the bottom of an email. We may also communicate with you to update you on the status of your account or as required by law.

All PII will be securely held in a password-protected database. However, while we take all reasonable steps to protect your PII, by using our website and/or our services you acknowledge that we cannot absolutely guarantee the security of your PII.

If at any time you would like to access or correct your PII that we hold, please contact us as set out below. We will grant access to the extent required or authorised by the Privacy Act or other law and take reasonable steps to correct PII where necessary or appropriate. We may require you to prove your identity and we will endeavour to respond to your request within 30 days.

Please check this Privacy Policy regularly for updates.

For any questions concerning this Privacy Policy or your PII, please contact us.

We may use cookies to help operate and improve our website. A cookie is a small text file sent to your device from a web server and may be stored on your device for future reference. No PII is stored in our cookies. You may elect to disable or delete cookies from your device at any time but please note that this may affect or limit your use of our services. For more information about controlling cookies please refer to Network Advertising Initiative or Digital Advertising Alliance